Returns, Refunds and Lifetime Warranty Policy

14-Day Returns Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which it was received. It must be unused, unworn, undamaged and returned in its original packaging. You will also need to provide a receipt or other valid proof of purchase.

To request a return, please contact us at info@xc3.co.uk before sending the item back.

Approved returns should be sent to:

XC3 Engineering
Unit 27
Croft Road Industrial Estate
Newcastle-under-Lyme
ST5 0TW
United Kingdom

Customers are responsible for arranging and paying for return postage unless the item is faulty, damaged or incorrectly supplied.

Items returned without first contacting us may not be accepted.

For any questions regarding a return, please contact info@xc3.co.uk.

Lifetime Warranty

The XC3 Engineering Lifetime Warranty applies only to components manufactured by XC3 Engineering.

The warranty does not cover components or hardware manufactured or supplied by third parties, including, but not limited to, AP Racing bobbins, brake discs, calipers, brake pads, rod ends, bearings, fixings or other consumable parts.

The Lifetime Warranty is available only to the original purchaser, and valid proof of purchase will be required before a warranty claim can be considered.

The warranty covers manufacturing defects in XC3 Engineering components. It does not cover damage caused by incorrect installation, misuse, accident damage, unauthorised modification, improper maintenance or normal wear and tear.

Made-to-Order and Custom Products

Made-to-order, custom-manufactured or customer-specified products may not be eligible for a full refund once production has started.

This includes Big Brake Kits and any products manufactured, assembled or configured specifically for a customer’s vehicle or chosen specification.

Where a return of a Big Brake Kit is accepted, a restocking charge of 25% will be deducted from the refund to cover manufacturing, assembly, inspection, handling and components that cannot be resold as new.

A Big Brake Kit which has been ordered, but not delivered can be canceled but a 15% charge will be applied.

XC3-manufactured components included within these kits, such as brake bells and caliper brackets, remain covered by the applicable XC3 Engineering Lifetime Warranty.

Nothing in this policy affects your statutory rights where an item is faulty, damaged, incorrectly described or not fit for purpose.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us immediately if your item is defective, damaged in transit or if you have received an incorrect item. This allows us to assess the issue and arrange an appropriate resolution.

Please email info@xc3.co.uk with your order number, a description of the issue and clear photographs where applicable.

Non-Returnable Items

We cannot accept returns for:

• Gift cards.
• Products that have been used, installed, damaged or modified after delivery.
• Items returned without their original packaging, where the packaging is necessary to protect the product or confirm that it has not been used.
• Made-to-order, custom-manufactured or customer-specified products, except where otherwise agreed or where the item is faulty.

Sale items may be subject to the same statutory cancellation and return rights as full-price items. Any restrictions will be clearly stated at the time of purchase.

Exchanges

We do not operate a direct exchange service.

The quickest way to receive a replacement item is to return the original product in accordance with this policy. Once the return has been accepted, you can place a separate order for the replacement product.

European Union 14-Day Cooling-Off Period

Where an order is shipped to a consumer within the European Union, you may have the right to cancel the order within 14 days of receiving the goods without providing a reason.

Returned items must be unused, unworn and in the same condition in which they were received. They should include all original packaging, tags and accessories, together with proof of purchase.

This right may not apply to products that have been made to order, personalised or manufactured to a customer’s specification, except where the product is faulty or incorrectly supplied.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or payment provider to process and display the refund.

Original delivery charges and return postage costs may not be refundable unless the item is faulty, damaged or incorrectly supplied.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@xc3.co.uk.